Delivery and shipping costs

Shipping within Germany by DHL and forwarding agents

Shipping to Belgium, Denmark, Luxembourg, Austria, Netherlands, Poland, France, Italy (not including islands), Sweden, Monaco, Slovakia, Slovenia, Spain, Czech Republic and Hungary by DHL

Important: Please note that since 01.07.2021 the tax rates of the importing country apply. The above prices refer to the tax rate applicable in Germany (19%) and are therefore only intended as an orientation.

Please refer to the item description or the information at the end of the ordering process for the shipping costs optimised for you.

How does the delivery work?

Delivery via DHL/forwarding agent:

Depending on the weight and the chosen shipping option, the delivery is carried out by DHL or forwarding agent either cash on delivery or after prepayment. Under certain circumstances it may be necessary to deviate from the selected shipping option due to logistical circumstances, but this is only done in isolated cases.

The delivery time for products in stock is between 1 - 3 working days from receipt of order. Delivery times with DHL from Monday - Saturday.

Island surcharge: Delivery to Sylt, Westerland etc. is subject to an island surcharge of 10 Euros.
Please check your address again and note that cash on delivery payment by credit card or EC card is not possible.
 

Delivery by forwarding agent:

For your order we need the telephone number or e-mail address where you can be reached during the day.
As soon as the goods are in the area of your residence, the shipping company will contact you by phone or e-mail to arrange a concrete delivery date.
In the event of an incident, please make a note of the name and telephone number of the person in charge of the forwarding agent.
Delivery times from Monday - Friday, Saturdays express delivery is possible at extra charge.
 

Delivery abroad:

Please refer to the table below for shipping costs to foreign countries. Shipping costs to countries not mentioned there can only be obtained by e-mail or telephone enquiry. Please have the delivery address ready, as the shipping costs are partly dependent on the postal code area.
Please note: At the moment delivery to foreign countries by a forwarding agent via the online shop is not possible.
Please refer to the previous section for the delivery conditions.

Please note that we do not cover the return costs for deliveries abroad.